Customer Support I applied for the customer service representative position through Indeed and I was given a virtual interview through Indeed. However, customer complaints cite long call wait times, so be prepared to listen to some wait tunes. Absolutely horrible customer service (non-existent) and total lack of help or assistance. This review was chosen algorithmically as the most valued customer feedback. The first interview was quick and easy. Salary information comes from 6 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Contact Us: Sales and Enrollment: 1-800-205-4519: Customer Service: (Authorized Personnel Only) 1-877-956-7873 . Once they sell you and on-board you, then you get no help. The "Award Winning Customers Service Team . She uses SurePayroll because it fits into her busy schedule and makes her business run smoother. We're ready to help in person, online or on the phone. Although the company doesn't provide email customer . The following contact options are . SurePayroll's system includes sought-after features, such as multiple pay rates, automated new hire reporting, and online pay stubs. Customer service is sometimes uneven, even though its support is staffed longer hours than Gusto. We have used Online Business Payroll (SurePayroll) for many years now. Provide an exceptional service experience for SurePayroll customers handling incoming contacts from current clients regarding payroll, tax and ancillary services. Description If hired, you will be eligible for a $4500 sign-on/retention bonus! SurePayroll customer service and support are not trapped in the past either, with phone, chat, and email options for contacting an experienced payroll professional anytime you need help along the way. If you are an employee, refer to your Employer to reset your password. Call SurePayroll for Employers customer service faster, Get Support/Help, Pricing Info and more. Our online payroll is easy to set up, fast to learn, and runs from your computer or smartphone in minutes. Average SurePayroll Customer Service Representative hourly pay in Saint Petersburg is approximately $17.00, which is 23% above the national average. SurePayroll recently added HR services to its solution portfolio. JJ Josh Jenkins 1 review US Feb 14, 2022 Impossible to get customer service to… If you call you can wait hours on hold and nobody will ever answer. Company : Surepayroll Job Type : Full Time Saint Petersburg, Fl. DO NOT waste your time or money on this company! customer service / payroll / tax filing. . If hired, you will be eligible for a $4500 sign-on/retention bonus! As a SurePayroll customer, you'll get easy and secure payroll from anywhere. See all the best ways overall to get in contact with SurePayroll for Employers ASAP. . Senior Customer Service Representative - SurePayroll ACT NOW to earn a $4500 bonus! Resolved. Then when COVID-19 came about they were the first ready with a Webinar informing . Square Payroll: Affordable payroll software for foodservice & retail businesses. Supervisor, Customer Service - SurePayroll Paychex St Petersburg, FL 12 minutes ago Be among the first 25 applicants SurePayroll St Petersburg, FL 3 months ago Be among the first 25 applicants . I've paid extra $2710 because i've used Surepayroll. Overview. 855-354-6941. Supervisor, Customer Service - SurePayroll Paychex St Petersburg, FL 12 minutes ago Be among the first 25 applicants SurePayroll also offers top-notch customer support, including on . SurePayroll Login - Customer Log In SurePayroll Customer Login Customer Login Administrator and Employee Login to SurePayroll. Skip To The Main Content X Support Search 877-954-7873 Already Have an Account? User Review of SurePayroll: 'We are a user of Payroll for over 4 years. 1 year of experience in Customer service or contact center environment or high school diploma. SurePayroll's friendly Customer Service Reps (CSR's) are here to take control of situations and eliminate our customer's payroll processing worries. If hired, you will be eligible for a $4500 sign-on/retention bonus! Apply Now Job Description. . It was great to have direct deposit available for our small staff of nine. 33. Surepayroll vs Gusto: Customer Support. Paychex provides online HR, payroll, benefits, and insurance solutions to companies of all sizes. The typical SurePayroll Customer Service Representative salary is $20 per hour. See SurePayroll salaries collected directly from employees and jobs on Indeed. SurePayroll: Cheap payroll software with the best security. . This makes high-quality support all the more critical. Flexibility in Schedule and Relaxed Culture , where everyone gets along. Run payroll on the go and never miss running a payroll again with SurePayroll's Mobile Payroll app. FEATURES. Customer Service/Operations. . Business & Legal. Provides coaching to CSRs and manages . OnPay: Payroll software for on-the-go businesses. info@surepayroll.com. SurePayroll is a leading SaaS provider of online payroll services for small businesses. The app is available for iPhone and iPod Touch, and best of all it's FREE for existing SurePayroll customers. PEO Benefits Specialist I - Phoenix. Customer Service Representative- SurePayroll ACT NOW to earn a $4500 bonus! Open social share options. We understand that small business owners want an easy to use payroll service and to access customer service on their own time. Benefits offered to employees include: Medical, Dental, Vision, Paid Family Leave, Life Insurance, 401 (k) Retirement, Employee Stock Purchase Plan, Holidays, Vacation and Sick days. SurePayroll's friendly Customer Service Reps (CSR's) are here to take control of situations and eliminate our customer's payroll processing worries. . SurePayroll Customer Service Representative Interview Questions Updated Feb 18, 2022 Found 7 of over 33 interviews Sort Popular Popular Most Recent Oldest First Easiest Most Difficult Interviews at SurePayroll Experience Positive 71% Negative 29% Getting an Interview Applied online 100% Difficulty 3.0 Average Hard Average Easy We're committed to resolving complex issues quickly whether over the phone, via chat or through email in a contact center environment. Saint Petersburg, FL. Founded in 1999, we're a home-grown Chicago startup success story with a year over year track record . Average reviews are 4.3 stars out of five from G2 and 4.2 stars from Capterra. Salary information comes from 6 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Even Gusto's entry-level Core plan costs more than SurePayroll Full Service, at $39 per month plus $6 per employee per month. When we first signed up, Devin Trout helped with the transition and walked us through our first payroll. The usability of SurePayroll is really effective and easy to use, running a payroll operation and payment . Cons: The software is equipped with a number of tools and capabilities, including . If you can't find what you're looking for, let us know. 'Award-Winning Customer Service: Two-Month Free Trial' SurePayroll TV Spot, 'Award-Winning Customer Service' Replay . We cater exclusively to the needs of small businesses, by providing a simple, reliable and economical way to process payroll in minutes online. customer service team is available to help you or your clients with their payroll 6 days a week by phone, email or chat. Albuquerque, NM 87101. Customer Service Representative- SurePayroll ACT NOW to earn a $4500 bonus! Apply for a Paychex Supervisor, Customer Service - SurePayroll job in Saint Petersburg, FL. Saint Petersburg, FL. It's easier than ever. Pay your employees or independent contractors in minutes and we'll automatically handle the payroll taxes. We also have a lot of fun especially during year end. Using SurePayroll for our outpatient clinic was one of the best decisions we made. About this job. Demonstrates customer service skills. Maria Erna, the owner of a dog grooming salon, says she knows that there's no such thing as a normal day for a small business. Become a Reseller. Salary information comes from 4 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Handles inbound calls and online chats with SurePayroll clients in a contact center environment, helping clients with items such as: payroll processing issues and . If . Customer service is available six days a week via telephone, live chat, and email. The "Award Winning Customers Service Team . Founded in 1999, we're a home-grown Chicago startup success story with a year over year track record of growth. Current Customer Information: (Authorized Account Personnel Only) 1-877-956-7873 1-847-676-5150 - Fax: Mailing Address: SurePayroll 2350 Ravine Way Glenview, IL 60025 . Responsibilities. Our support team is happy to help with your questions by phone or a Chat option on the right side of the screen. ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people. Customer Service Representative - SurePayroll ACT NOW to earn a $4500 bonus! The most positive reviews come from small business operators. SurePayroll's typical pricing costs $19.99 for self-service (DIY) and $29.99 for full service (managed). SurePayroll is a leading SaaS provider of online payroll services for small businesses. 100% Guarantee All of our payroll services are backed by our guarantee. SurePayroll interview details: 36 interview questions and 33 interview reviews posted anonymously by SurePayroll interview candidates. The waiting time for a representative is being from 1 hour up to 3 hours. This estimate is based upon 20 SurePayroll Customer Service Representative salary report (s) provided by employees or estimated based upon statistical methods. SurePayroll offers a comparable service at a better rate. Non-Supportive Workplace Customer Service Representative (Current Employee) - Glenview, IL - November 6, 2016 A typical work day answering calls assisting client with payroll questions or resolving issues. When it comes to HR and handling the well-earnt salaries of your staff, you don't want to mess about. Replied. Save Time with Auto Payroll Run payroll automatically (and easily make changes when needed). Posting id: 745297660. Average SurePayroll Customer Service Representative hourly pay in the United States is approximately $17.00, which is 26% above the national average. We're committed to resolving complex issues quickly whether over the phone, via chat or through email in a contact center environment. The complaint has been investigated and resolved to the customer's satisfaction. This is the 1st time have I really needed support and the service is horrible I have had a case since April 1, 2022, and today May 6, 2022, 25 BUSINESS DAYS, and they are unable to locate where the funds are. Salary information comes from 6 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. + SurePayroll for Employers phone number . SurePayroll was the first SaaS payroll provider. SurePayroll is a leading SaaS provider of online payroll services for small businesses. May 03, 2012. SurePayroll is known for its customer service. Provides leadership and technical advice on product/system to resolve problems. SurePayroll's online service is backed by people dedicated . It offers a one click payroll feature that speeds up and automates creating reliable and accurate payroll to save time in what would take hours if the process was done manually. Log In Provide an exceptional service experience for SurePayroll customers handling incoming contacts from current clients regarding payroll, tax and ancillary services. Supervises and directs SurePayroll CSR's in the provision of payroll services to clients. Tax filing guarantee: We discussed this above. Featured review. It has since grown to be a household name in simple payroll, workers' compensation, and 401(k), as well as health insurance services. SurePayroll was founded in 2000 and has since been dedicated to providing an easy, convenient and accurate online payroll service at a price small business owners can afford. Supervisor, Customer Service - SurePayroll. Customer Service Representative- SurePayroll ACT NOW to earn a $4500 bonus! 9 days ago. Average SurePayroll Customer Service Representative hourly pay in Saint Petersburg is approximately $17.00, which is 23% above the national average. Managers are very engaging with their front line reps and they seem to really care about their work life balance. Skip To The Main Content. Not every payroll software provider offers extended customer service hours. Easy to set up and learn Set it up and run payroll yourself in minutes. Follow these easy steps: Step #1: Go to Sure Pay Payroll Login page via official link below. Your client's payroll wages and taxes automatically calculated and filed, giving you back time in your day. If hired, you will be eligible for a $4500 sign-on/retention bonus! Average SurePayroll Customer Service Representative hourly pay in the United States is approximately $17.00, which is 26% above the national average. Job Description. Do a little research on the seller. If you submit a request online, it takes about 48 hours to get a reply, but then your question is still unanswered. SurePayroll is a leading SaaS provider of online payroll services for small businesses. They will walk you through anything you need to do on the site and understand payroll, tax and benefit issues. Find our Customer Service Representative - SurePayroll job description for Paychex located in Albuquerque, NM, as well as other career opportunities that the company is hiring for. SurePayroll invites you to go online for a free trial. The company is backed by an award-winning U.S.-based customer service team. Pay your employees or independent contractors in minutes and we'll automatically handle the payroll taxes. As a SurePayroll customer, you'll get easy and secure payroll from anywhere. You'll definitely get some directions on how customer service can best solve your problem. As of August 2019 I didnt need the service anymore, I was told by the Customer Service rep that I needed to keep paying for the account or they wouldn't file any tax . SurePayroll — Online Payroll Service — Small Business Payroll Outsourcing Founded in 1999, we're a home-grown Chicago startup success story with a year over year . They are better designed for small companies who need to save money any way they can. You can try any of the methods below to contact SurePayroll for Employers. During off hours - the chat option will allow you to send a message and the support team will respond to you the next day. For years the customer service has went downhill. We are a seasonal ******************* and we freeze our account during the. Increased brand exposure with a white-label option - offer a new service under your company name. Customer Service Representative salaries at SurePayroll can range from $15 - $33 per hour. SurePayroll Customer Service Rating: Good SurePayroll's customer support is rated pretty highly despite lacking an accessible knowledgebase, with customers praising how easy it is to get in touch with a representative or service agent. 4 years of experience in Professional work experience in a customer service or contact center environment. Service Associate - Dedicated Service Center - Employee Online Service Center. SurePayroll's online service is backed by people dedicated . Refer your clients to SurePayroll and get Partner Rewards, Access to Client Payroll, and a Peace of Mind. Check your data. SurePayroll encourages you to go online for a free . This estimate is based upon 20 SurePayroll Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Incredible customer service - VERY knowledgeable, professional and friendly. I used SurePayroll for a couple of years for paying my Nanny. SurePayroll is America's fifth largest payroll provider and the nation's largest online payroll provider. Mailing Address: 2350 Ravine Way, Suite 100 SurePayroll's typical pricing costs $19.99 for self-service (DIY) and $29.99 for full service (managed). The company left an official comment on this complaint. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Handles inbound calls and online chats with SurePayroll clients in a contact center environment . Supervisor, Customer Service - SurePayroll SurePayroll St Petersburg, FL 3 weeks ago Be among the first 25 applicants Step #3: If you still can't access Sure Pay Payroll Login then see Troubleshooting options here. . The waiting time for a representative is being from 1 hour up to 3 hours. Visit consumer complaint websites like ComplaintsBoard. 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